Managed Customer Operations
Technology platforms powered by professional support teams
Scale without complexity. Our multilingual teams handle your customer communication, CRM management, and reputation protection so you can focus on growth.
Why Combine Software with Managed Services?
Your customers deserve excellent support, but building an internal team is expensive and distracting. Our managed operations service combines IneosQ's technology platforms with professional multilingual support teams. We handle the operations so you can focus on growth.
Faster Response
Professional teams with SLAs from 24h to real-time
Scale Easily
Add capacity without hiring or training overhead
AI-Enhanced
Human expertise augmented by intelligent automation
What We Handle
Comprehensive customer operations tailored to your needs
Multichannel support across email, live chat, social media, and marketplace platforms.
- Email support management
- Live chat operations
- Social media response
- Marketplace communication
- Issue resolution & escalation
System setup, workflow automation, and data centralization for your customer relationships.
- CRM setup & configuration
- Workflow automation
- Data migration
- Integration management
- Performance dashboards
Human expertise enhanced by AI for ticket sorting, response suggestions, and sentiment detection.
- AI ticket classification
- Sentiment analysis
- Response suggestions
- Quality monitoring
- Continuous improvement
Review monitoring, professional response management, and brand protection across platforms.
- Review monitoring
- Response management
- Trustpilot handling
- Negative review recovery
- Insight reporting
Multilingual Support
Native speakers covering key European markets
Pair with IneosQ Products
Combine software with operations for a complete solution
- • Candidate communication
- • Employer helpdesk
- • Application follow-ups
Staffing agencies scaling operations
- • Guest services
- • Booking support
- • Review management
Hotels without 24/7 front desk staff
- • User helpdesk
- • Onboarding support
- • Training assistance
SMEs adopting ERP for the first time
- • Trading desk support
- • Compliance assistance
- • Operational queries
RES producers new to energy trading
Service Tiers
Choose the level of support that fits your business
- Email support
- Ticket management
- Monthly reporting
- Email + Live chat
- Priority queue
- Weekly reporting
- CRM integration
- Omnichannel support
- Dedicated team
- Real-time dashboards
- Quality assurance
- AI augmentation
- Everything in Premium
- Dedicated account manager
- Custom integrations
- On-site training
Let's Discuss Your Operational Needs
Every business is different. Schedule a consultation to explore how our managed operations can support your specific requirements.